Refund policy

TRAILS KITCHEN

We want every purchase from Trails Kitchen to feel like a confident and informed decision. Our products are digital cookbooks delivered instantly after purchase, and because digital content can be accessed immediately, refunds work differently than they would for physical products.

Here is everything you need to know about our refund policy.

Our Commitment To You

We want you to enjoy your cookbook and feel that it was worth your purchase. If you believe the product does not meet your expectations, you are welcome to contact us and we will review your request fairly.

Please note that submitting a refund request does not automatically guarantee a refund. Each request is reviewed individually, taking into account the circumstances of the purchase.

EU Digital Content & The Withdrawal Right

Under European consumer law, digital products purchased online are generally subject to a 14-day withdrawal period. However, this right may no longer apply once digital content has been made available to you, provided that you gave your express consent to begin access and acknowledged that you would lose your right of withdrawal once the download or access begins.

By purchasing and accessing a Trails Kitchen digital cookbook, you acknowledge and agree to these conditions.

Refund Conditions

Digital Cookbook Purchases

  • Refund requests must be submitted within 3 days of purchase.

  • Requests are reviewed on a case-by-case basis and are not automatically granted.

  • If a refund is approved, your access to the purchased cookbook will be revoked and you must delete any downloaded copies.

Incorrect or Defective Files

If you experience a technical issue preventing you from accessing or using your cookbook, please contact us. We will work with you to resolve the issue and provide a replacement file or another appropriate solution where necessary.

Fraud & Abuse Prevention

We reserve the right to refuse refund requests where we identify patterns of abuse, including repeated purchases followed by refund requests while continuing to use the digital content.

Any customer who continues to use or distribute the content after a refund has been issued may have their access revoked and may be subject to further action.

Accidental Purchases

We encourage all customers to carefully review their order before completing checkout.

Because our products are digital and access is provided immediately after purchase, accidental purchases may not be eligible for a refund.

How To Request A Refund

If you would like to submit a refund request, please contact us within 3 days of your purchase date.

Please include:

  • Your order number

  • The email address used for the purchase

  • A brief explanation of why the cookbook did not meet your expectations

You can contact us at:

Email: thetrailskitchen@gmail.com

We aim to respond to all enquiries within 1–2 business days.